Eldercare and the internet

So far so good with my attempt to stay current on my blog! For now my advice is to put it in your calendar and think of it as an inescapable task that must be completed before you can move on.

Also by having an idea of what I am going to write about, it’s easier to get started. So my note in my calendar is “industry review”. Which granted is very broad, but for me it gets me going in the right direction.

The industry news I want to share is on September 23rd I will be presenting at the Eldercare Professionals of Ohio East Side networking group. This is a group of individuals who focus on providing services to the elderly in our community. Originally I had gotten involved with this group via my mother who was involved in a venture that fit quite nicely into this niche. However as time has gone by my business of internet marketing has been very warmly received by the community.

Although the elderly are not quite as quick to gravitate to the internet to do their homework, the children and caretakers of those individuals are fairly early adopters. And although we all want to think our facility speaks for itself, that’s only true if people are willing to come in for a tour. With so many choices out there, and people being in a constant state of rush, the internet is the ideal venue for a frazzled daughter to review a dozen facilities without waking her sleeping baby.

Another important audience for the eldercare community are the discharge coordinators. They are the first line that families come to, to determine what is the next phase of their loved one’s recovery. If the discharge coordinator is educated about a facility it is easy for them to recommend that location to someone looking for those particular services.

An even more important internet marketing issue that many of the senior communities are facing is where else is their name showing up. As we all know people who are happy will share that information with a few people, however those that are upset will share that experience with anyone who will listen. The internet is a great place to track what people are saying about your facility. When if comes to the elderly, we are talking about people’s moms and dads, if there is one bad review, that may be what bust the deal. However if you have one bad review, that has been buried under a ton of good reviews, than that may be a saving factor.

Thank you and have a terrific week,
Natalie

www.morrismc.com

 

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